Design technologist · Design leader

Jake Mitchell

I turn ambiguity into clarity through a strategic, systems-based approach. I live at the intersection of design and technology in order to build, prototype, and test experiences that achieve outcomes.

Trusted by Meta, Walmart, P&G, Volkswagen, CarMax, and Docusign.

$200M+revenue from invented products
9filed patents
15+years designing and shipping
2d → 2hbest optimization of a process

Experiments in production

Selected work

Pan AI design agent

Pan AI — autonomous design agent

An AI agent I researched, sold to leadership, and built — turning a Slack request into a Figma design in minutes.

RUNNINGAI AGENT0→1
Docusign Joint Agreements — two accounts linking together

Joint Agreements — network effects for Docusign

Incubated from research and opportunity-framing into a launched, AI-assisted guided flow — network effects between businesses, validated by evidence.

$100M+ REVENUEPATENTED
carmax.com
CarMax digital merchandising — 360 interior viewer

CarMax — the digital merchandising journey

From a Jobs-to-be-Done research practice that reshaped the car detail page to custom AI studio software producing the imagery at scale across 150+ stores.

↑ LEAD CONVERSION2D → 2H PER VEHICLE
developers.docusign.com
Docusign developer site redesign

Developer homepage — from "why" to "how"

Segmented developers into a system of audience-specific getting-started paths — instantly the top next step on the redesigned site.

DEVELOPER ACTIVATION#1 NEXT STEP

How I work

Find the right thing to build, then build it

01

Synthesize research into frameworks

I turn research, audits, and field immersion into opportunity/solution trees and other frameworks — connecting the dots so teams solve the problem worth solving, not the first one requested.

02

Visualize and prototype

I make complex ideas legible as schematics and prototypes in Figma, then put them in front of users in days. Co-creation and experiments turn opinions into evidence — and align stakeholders without needing authority.

03

Build and prove at scale

I ship working software — AI agents, ML tooling, design systems, hardware integrations — then prove the strategy with measured outcomes across teams and stores.

About

About me

I'm a product design leader and design technologist who has innovated for several of the world's biggest brands — Meta, Walmart, Procter & Gamble, Volkswagen, CarMax, and Docusign.

I sit at the intersection of technology and experience design. My hybrid skill set — design, development, and strategy — has generated multiple patents and hundreds of millions in revenue by inventing new products and services, not just polishing existing ones.

The pattern across everything I do: systems thinking to connect the dots, research synthesized into frameworks and evidence, and a strong point of view I'll defend with conviction — aligning product, operations, merchandising, and creative stakeholders without relying on authority.

StrategySystems thinking, strategic frameworks
ResearchSynthesis, audits, evidence at scale
DesignPrototyping, Figma schematics, design systems
AI fluencyAgents and AI tools in daily practice
TechnologiesPython, JavaScript, MCP, Arduino / robotics, show control
PatentsMultiple (US 2021/0349885 et al.)
Revenue$200M+ generated

Where I've been

Experience

DocusignFull-time · 7 yrs
Senior Product Design ManagerJan 2023 – Present

Builders & Partners and Incubation — AI design agents, network-effect products, and patented inventions. Remote.

Product Design ManagerJul 2021 – Feb 2023
Lead Product DesignerAug 2019 – Jul 2021

Richmond, Virginia.

CarMax3 yrs 10 mos
Principal Product DesignerOct 2018 – Aug 2019
Senior Product DesignerNov 2015 – Oct 2018

Digital Merchandising — reinvented how customers find and fall in love with their next car. Led qual and quant research across discovery, delivery, and iteration; presented findings to executive stakeholders.

Rockfish Interactive2 yrs 4 mos
Senior User Experience ArchitectJul 2013 – Oct 2015

Experience architecture for national-level projects. Ran rapid innovation workshops and design studios; set the templates and style guides the UX discipline adopted.

WalmartValvolineSunrunCorner Bakery
Deutsch1 yr 1 mo
Creative TechnologistJun 2012 – Jun 2013

Advertising campaigns built on emerging tech. Overhauled vw.com for a 323% lift in lead submissions and launched Pop Secret Labs, a hub of experimental micro-products that grew brand sales.

VolkswagenSony PlayStationNikeTargetDr Pepper Snapple
FacebookMenlo Park, CA
Creative Technology InternJan 2012 – Feb 2012

Designed, built, and launched a mobile micro-site for Facebook's first-ever marketing conference — in under a month.

Freelance3 yrs
Experiential Production Designer2007 – 2010

Designed and oversaw experiential installations, from theme parks to corporate exhibitions, on deadline and on budget.

Universal StudiosMattelShowtimeMTVCalTech

Contact

Let's talk

Whether you're kicking around a new idea, stuck on a hard problem, or just want to trade thoughts on design and technology — my inbox is open. I'd love to hear what you're working on.

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